How To Find Network Security Settings On HP ENVY 4500

My new ENVY 4500 says it is connected wirelessly and added as a network printer.  Everything checks out ok but when I try to print, the document is not sent to the printer.  I have tried the HP Print and Scan, it finds no problem.  My husband's computer prints to this printer with no problem but mine does not.  We are on the same network.
Find Network Security Settings
  • I have also tried turning off anti-virus and firewall programs, and everything else that could be connected wirelessly, but no success.
  • If it matters, upon installation I got these 2 messages:
    Error:  automation server can not create an object.  
  • Also the HP Assistant gives a 'string not found' error message.
  • Finally, I see the wireless printer in my network connections, the signal is excellent but when I click 'connect', it ask for the security key but will not accept the correct key
What can be the problem and solution?  Do you have the same problem ...? hp envy 4500

From what you have described, it sounds like a software issue rather than a network issue. I suggest uninstalling the software and reinstalling it again.
Let's perform a quick test first before I get a head of myself.

Print from the Printer Properties in the Device and Printers. Open Device and Printers, right click on your printer and choose Printer Properties. In the General tab, select Print test page. This will bypass the spooler, and test the driver and the network connection.

If Find Network Security Settings, test page does not work let me know and we will go from there. If the test page prints, we can proceed with uninstalling and reinstalling the software.
  1. Hold down the Windows Logo key on the keyboard and the 'R' to open the run box,  type %temp%
  2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
  3. Download the software and choose to save as, save to desktop > HP ENVY 4500 e-All-in-One Printer
  4. After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
  5. Look for, and open the folder starting with 7z (Example: 7zS2356)
  6. Open folder Until
  7. Open folder CCC
  8. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
  9. When the uninstall has completed restart the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.
  11. Click  Start, and then click Run.
  12. In the Open box, type msiexec /unreg, and then click OK.
  13. Click  Start, and then click Run.
  14. In the Open box, type msiexec /regserver, and then click OK
  15. Run Disk cleanup from Accessories\ System Tool
  16. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
  17. Restart the computer
  • Use the Print install wizard to install the software 
  • if you have Windows 7, 8 or 8.1 > HP Printer Install Wizard for Windows. 
  • If you have XP or Vista, use the software you downloaded in step 3.

Finding Your Network Security Settings (HP ENVY 4500)

Download and run the HP Print and Scan Doctor
To add your printer to a wireless network, you will need the following network security information:
  •  Network name (SSID): This is the name of your network.
  •  Wireless password: If you are using security, this is the WEP key or WPA pass phrase.
The HP Print and Scan Doctor can retrieve this information for you automatically.
To retrieve your network security settings with the HP Print and Scan Doctor
  1. Ensure that your wireless network is set up and functioning properly. (To set up your network, follow the instructions that came with your wireless router.) for informaion detile see HP ENVY 4500 wireless printer setup tutorial
  2. HP cannot set up or change the network SSID, WEP key, or WPA pass phrase. Review the documentation that came with the wireless router, or contact the manufacturer of the router if you need assistance. 
  3. for tutorial setup wifi direct, IP settings, setup wireless network, change USB to wireless network, see on this web
  4. To get the HP Print and Scan Doctor, click the following link and download it onto a computer that has a wireless connection to the network you want to connect the printer to.

Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
  • When the Wireless Setup Wizard on the printer is launched, the printer searches for wireless routers, and then lists the detected network names on the printer display.
  • If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.  


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