HP LaserJet Pro M501 - Wireless Network Not Connected or Intermittent Loss of Connection

Issue HP LaserJet Pro M501 Wireless Network not Connected or intermittent loss of connection when trying to print to a printer on a wireless network, Printer does not respond, drops off the wireless network, or experiences intermittent loss of connection when trying to print to an HP LaserJet Pro printer on a wireless network including one or more of the following symptoms:e
Note : for information wireless setup, see Open HP LaserJet Pro M501 wireless setup
  1. Printer initially connects successfully to the network using a wireless connection but stops communicating over the wireless network typically in less than 5 minutes;
  2. The printer control panel indicates that the printer is still connected to the wireless access point but the printer does not respond to pings;
  3. Cannot open the printer’s Embedded Web Server (EWS) and the printer cannot connect to the Internet, but Ethernet and USB connections are not affected;
  4. Power cycling the printer recovers communication temporarily, but is lost again after 5 minutes or less.
Wireless Network Not Connected or Intermittent Loss of Connection
Cause
Some DSL modem/wireless router gateway combinations provided by Internet Service Providers that include the HomePNA (Home Phoneline Network Alliance or HPNA) feature. Models include but may not be limited to Home Hub 2000, AT&T 5268AC (U-verse), CenturyLink 2000T and 2100T models.
HPNA is an industry standard for interconnecting computers within a home using existing telephone lines and jacks.
Affected printer series
  • HP Color LaserJet Pro M252
  • HP Color LaserJet Pro MFP M274
  • HP Color LaserJet Pro MFP M277
  • HP Color LaserJet Pro MFP M377
  • HP LaserJet Pro M402-M403
  • HP LaserJet Pro M402-M403 n-dn
  • HP LaserJet Pro MFP M426-M427
  • HP LaserJet Pro MFP M426-M427 f
  • HP Color LaserJet Pro M452
  • HP Color LaserJet Pro MFP M477

Solution Intermittent Loss of Connection on HP LaserJet Pro M501

  1. Update the HP M501 firmware to version 20160331 or newer. For instructions on how to update the firmware, go to Update the firmware
  2. Workaround
  3. Disable the HomePNA (HPNA) feature on the DSL Modem/Wireless router.
  4. The HPNA feature can only be disabled on AT&T U–verse 5268AC models, and CenturyLink C2000T and C2100T models.
  5. AT&T U-verse (5268AC) modems
  6. Disable the HPNA feature on the DSL Modem/wireless router. The HomePNA feature can only be disabled on AT&T 5268AC, CenturyLink C2100T and CenturyLink C2000T models. Use the steps below specific to the model of router/gateway to disable the HPNA setting.
  7. Capture the “Advanced Device Configuration”, “Device Access Code”, and the IP address (192.xxx.x.xxx) information from the label on the back of the AT&T U-verse box.
  8. Connect to the internet, open a web browser, and in the url field, type the IP address exactly as it appears on the back of the modem/router and press Enter.
When the AT&T U-verse page opens, select the Settings tab.

Select the LAN tab.
  • Select the Wired Interfaces option.
  • Clear the HomePNA Networking option.
  • Select Save, type the Access Code number that you captured previously, and then select Submit.
  • Configuration Successful should display.
  • Century Link (CT2000T/C2100T) modems
  1. Capture the “Admin Password”, “Device Access Code”, and the IP address (192.xxx.x.xxx) information from the label on the back of the modem/router.
  2. Connect to the internet, open a web browser, and in the url field, type the IP address exactly as it appears on the back of the modem/router and press Enter.
  3. When prompted, type the Admin password you captured previously and select Apply.
  4. Select Modem Status.
  5. Select Connection Status from the left pane and select the HPNA Status option.
  6. Select the Disable HPNA option.
  7. HPNA should display as Disabled.
  8. Home Hub 2000 and Other modems
The HPNA feature cannot be disabled on Home Hub 2000 or other models not listed above. Connect to the printer using an Ethernet connection (if the mobile device has Ethernet support) or connect to the printer directly using a USB cable.

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